1. About CarpoolHub

CarpoolHub ("the Service", "we", "us", "our") is a ride-matching and fare-splitting platform for Malaysian commuters, built primarily around campus and workplace communities, and operated by Prsdnt Worldwide (contact: legal@prsdntworldwide.com). These Terms of Service, together with the Privacy Policy below, form a binding agreement between you and Prsdnt Worldwide governing your access to and use of the Service.

2. Acceptance & Changes to the Terms

By creating an account or using any part of the Service, including posting or joining trips, the Explore search, the AI chat assistant, payments tracking, Connections, or notifications, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

We may update these Terms from time to time. Where changes are material, we will give notice by email or an in-app notification. The effective date above reflects the latest revision, and your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

3. Eligibility

You must be at least 18 years old, or at least 13 years old with the consent and awareness of a parent or guardian, to use CarpoolHub. Driving requires a valid Malaysian driving licence regardless of age. By registering, you confirm that you meet this requirement. Posting trips as a driver additionally requires a one-time verification of your driving licence and identity (see section 6); riding as a passenger does not.

4. Your Account

• You are responsible for keeping your login credentials confidential and for all activity under your account.
• You agree to provide accurate, current information when registering, including your real name, a working contact method, and, if you register as a driver, your actual vehicle and licence details.
• You must not share your account, or use another person's account, without their explicit permission.
• You must not create multiple accounts to evade a suspension or ban; doing so will result in all related accounts being permanently banned.
• We may suspend or terminate accounts that violate these Terms, at our reasonable discretion.

5. Features

CarpoolHub currently provides the following features. Features may be added, changed, or removed over time.

• Post & Join Trips: drivers post one-way or two-way trips with a route, schedule, seat limit, and fare; passengers request to join public trips or are added directly to private ones.
• Explore & Matching: search public trips by route, date, and seat availability, with trips ranked using a matching score based on route fit, timing, seats, fare, your Connections, and your trip history.
• Fare Splitting: the trip fare is split among confirmed passengers automatically, with an additional fee if a passenger requests a custom pickup or drop-off point that detours from the driver's route.
• Payments Tracking: a record-keeping tool for marking a fare as paid and letting the driver confirm or query it. CarpoolHub does not process the payment itself (see section 13).
• Attendance & Absence Records: drivers can mark a confirmed passenger absent (from shortly before departure onward) or remove them with a stated reason, building a reliability history for that passenger.
• Driver Verification: a one-time licence and identity check before a new driver's account is activated (see section 6).
• Passenger Risk Insights: an internal reliability indicator shown only to the trip's driver, computed from that passenger's own payment, cancellation, and attendance history (see section 10).
• AI Chat Assistant: a conversational assistant that can help draft a new trip or saved route, suggest a fare based on distance, and answer general questions about using the app.
• Connections: add other users as trusted contacts to see their trips more easily in Explore.
• Saved Routes: save a frequently-driven route for quicker trip creation.
• Notifications: in-app and optional push notifications about activity relevant to you (join requests, payment updates, trip changes).

6. Driver Verification

To post trips as a driver, you must submit a photo of your driving licence and a selfie holding that licence. Your account remains inactive (unable to post or join any trip) until an administrator has reviewed and approved this submission.

• You must submit your own, genuine, current driving licence. Submitting someone else's licence, or a fraudulent or altered document, will result in a permanent ban.
• You may not attempt to bypass, automate, or manipulate the verification review.
• Your licence and selfie photos are used only for this one-time review and to resolve safety disputes; they are never shown to passengers or displayed publicly (see section 7).
• Verification is a trust signal only, confirming you hold a valid licence and control the vehicle details on file. It is not a background check and does not guarantee a driver's conduct, and we may revoke it at any time if misuse is suspected or confirmed.

7. Public Profile Information & What Others Can See

A passenger considering a public trip, or a driver reviewing a join request, can see your name, profile photo, and (if you choose to make them visible) your email and phone number. A driver you have an approved seat with can additionally see your trip and payment status for that trip. Your driving licence photo, selfie, and full payment account details are never shown to other users. A driver's DuitNow / Touch 'n Go QR code is the only payment detail passengers see, and only for trips they've joined. You can control what's visible to others from your account settings at any time.

8. Conduct Rules

You are solely responsible for the trip details, notes, and messages you post or send through the Service. You must not:

• Post a trip you do not genuinely intend to drive or take, or repeatedly no-show on confirmed trips.
• Harass, threaten, or discriminate against another user based on race, religion, gender, disability, or any other protected characteristic.
• Share another user's personal information without their consent, or contact them outside the app after being asked to stop.
• Impersonate another person, a CarpoolHub administrator, or any organisation.
• Post deliberately false trip details (route, fare, seats, or schedule) intended to mislead a passenger or driver.
• Use trip notes, chat, or the AI assistant to send spam, phishing links, or unsolicited advertising.
• Attempt to arrange or solicit anything illegal under Malaysian law through the Service.

9. Trips, Fares & Ride Arrangements

CarpoolHub connects drivers and passengers; it is not a party to any trip, and does not itself provide transportation. We do not guarantee a driver's punctuality, driving standard, or vehicle condition, nor a passenger's attendance or payment. All arrangements, including the agreed fare, pickup point, and schedule, are solely between the driver and passenger.

We may remove any trip listing at any time without notice, for example if it appears fraudulent or violates these Terms. For your own safety, we recommend confirming pickup details in advance and meeting at a clearly agreed, public location.

10. Passenger Risk Insights

To help drivers make an informed decision when reviewing a join request, CarpoolHub computes an internal reliability indicator for each passenger from their own history on the Service: payment reliability, cancelled requests, and marked absences. This indicator:

• Is shown only to the driver of the specific trip being requested, never publicly or to the passenger themselves.
• Is a decision-support signal, not a determination of fault or an accusation. A low score does not mean a rule was broken, only that the underlying history suggests caution.
• Carries no monetary value, is not a credit score, and is not shared with any party outside CarpoolHub.
• Is recalculated as your history changes, and is not retained after your account is deleted.

11. Enforcement & Account Suspension

Violations, whether reported by users or identified by us, may lead to the following actions, applied at our reasonable discretion based on the severity and frequency of the violation:

If you believe an action was taken in error, email legal@prsdntworldwide.com with the subject "Account Appeal". We review appeals fairly but cannot guarantee reinstatement.

12. Acceptable Use

In addition to the conduct rules above, you agree not to:

• Use the Service for any unlawful purpose or in violation of applicable Malaysian or international law.
• Attempt to gain unauthorised access to any part of the Service, its servers, databases, or systems.
• Upload or transmit viruses, malware, or other harmful code.
• Scrape, copy, or redistribute trip data, user profiles, or Service functionality without our prior written consent.
• Use bots, scripts, or other automated means to post trips or join requests without our prior written consent.
• Reverse-engineer, decompile, or attempt to extract source code from any part of the Service.

13. Fares & Payments

CarpoolHub is free to use. There is no subscription or fee to create an account, post a trip, or join one.

• Fares are set by the driver and split among passengers by the app; the agreed amount is payable directly to the driver, typically by DuitNow or Touch 'n Go e-wallet bank transfer, using the payment details the driver has added to their own profile.
• CarpoolHub does not process, transmit, or hold any funds, is not a payment institution, and is not a party to the payment. We only let a passenger mark a fare as paid and a driver confirm or query it, for both parties' record-keeping.
• Because we never touch the funds, we cannot issue a refund. A payment dispute (non-payment, a wrong amount, or a disagreement over a paid fare) is between the driver and passenger; CarpoolHub may assist by sharing the in-app record of what was marked, but cannot compel or reverse a bank transfer.
• Suspension or a ban does not entitle you to anything from CarpoolHub in connection with a fare, since no fare is ever paid to us.

14. Your Content & Licence

You retain ownership of the content you post (trip details, notes, messages, your profile photo). By posting, you grant CarpoolHub a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, and display that content solely to operate, secure, and improve the Service. This licence ends when you delete your content or account, subject to reasonable technical delays and to backups or records we retain for safety, dispute-resolution, or legal purposes.

You confirm you have the right to post any content you submit and that it does not infringe any third party's rights.

15. Intellectual Property & Copyright Complaints

All content, branding, design, and code within CarpoolHub (excluding user-generated trip content) are the property of Prsdnt Worldwide. You may not reproduce, distribute, or create derivative works without our prior written consent.

If you believe content on CarpoolHub infringes your intellectual property, email legal@prsdntworldwide.com with the subject "IP Complaint", including a description of the work, a link to the allegedly infringing content, your contact details, and a good-faith statement that you are the rights holder or authorised to act.

16. Disclaimer of Warranties

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, to the fullest extent permitted by law. Fare estimates, AI-suggested fares, trip matches, and passenger risk insights are for reference only and do not guarantee accuracy, a driver's or passenger's conduct, or a safe or punctual ride. Trip content is provided by users and does not represent the views of CarpoolHub or Prsdnt Worldwide.

17. Limitation of Liability

To the maximum extent permitted by Malaysian law, Prsdnt Worldwide shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the Service, including losses arising from a ride, a payment dispute between users, a driver's or passenger's conduct, or an accident. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

18. Indemnification

You agree to indemnify and hold harmless Prsdnt Worldwide from and against any claims, damages, losses, liabilities, and reasonable costs (including legal fees) arising out of or connected with your content, your use of the Service, your trips or payment arrangements with another user, or your breach of these Terms or of any applicable law or third-party right.

19. Termination

You may stop using the Service and delete your account at any time from your settings or by contacting us. We may suspend or terminate your access as described in section 11, or if we discontinue the Service. On termination, sections that by their nature should survive (including content licence to the extent needed, intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will continue to apply.

20. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Prsdnt Worldwide regarding the Service.
• Severability. If any provision is found unenforceable, the remaining provisions stay in full force.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign your rights under these Terms. We may assign or transfer ours, for example in connection with a merger or acquisition.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

21. Governing Law & Disputes

These Terms are governed by the laws of Malaysia, including the Communications and Multimedia Act 1998, the Personal Data Protection Act 2010, the Computer Crimes Act 1997, and the Consumer Protection Act 1999 where applicable. We encourage you to contact us first so we can try to resolve any concern informally. Any dispute that cannot be resolved is subject to the exclusive jurisdiction of the courts of Malaysia.

This policy explains how CarpoolHub collects, uses, discloses, and protects your personal data, in line with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We collect only what we need to run the Service, and we do not sell your personal data. Prsdnt Worldwide is the data controller responsible for your personal data.

What We Collect

• Account data: your name, email, phone number, and profile photo, used to create and manage your account.
• Trip data: pickup and destination points, schedule, seat count, fare, and trip notes you create or join.
• Driver verification data: your vehicle model and plate number, and (for drivers) a photo of your driving licence and a selfie holding it, submitted for the one-time review in section 6 of the Terms. These photos are only visible to administrators reviewing your application, and are never shown to passengers or displayed publicly.
• Payment record data: the fare amount, payment status (unpaid, marked paid, confirmed), and, for drivers, the bank account name/number and DuitNow/Touch 'n Go QR image you choose to add so passengers can pay you directly. We do not process any payment or hold any funds (see section 13 of the Terms).
• Connections data: the contacts you add and their response, used to operate the Connections feature.
• AI assistant data: messages you send to the in-app AI assistant, used to draft trips, suggest fares, and answer your questions. These messages are processed by our AI provider (see Third-Party Services below) solely to generate a response.
• Notification data: if you enable push notifications, your browser/device push subscription token, removed when you disable notifications or delete your account.
• Usage & device data: pages visited, features used, session timestamps, and technical information such as IP address and browser type from server logs, used to run the Service securely and diagnose issues.
• Support & reports: the content of reports, appeals, and support requests you send, so we can respond and keep records.

We do not collect identity card (IC/NRIC) numbers, passport details, or banking passwords/credentials.

How We Use Your Data

• To provide and personalise your experience: trip matching, fare suggestions, and the AI assistant.
• To operate driver verification and keep the community safe.
• To send account-related messages: join-request updates, payment status changes, and important service notices.
• To analyse usage, measure feature adoption, and fix issues.
• To detect, prevent, and investigate fraud, fake trips, and abuse.
• To comply with legal obligations and respond to lawful requests.

We rely on your consent, the performance of our agreement with you, and our legitimate interest in operating a safe Service as the bases for processing. We do not sell your personal data.

How We Share Data

We share personal data only as needed to run the Service: with the third-party processor listed below; where required by law, court order, or a lawful request from authorities; and to protect the rights, safety, and security of users or CarpoolHub. We do not otherwise disclose your personal data to third parties for their own marketing.

Third-Party Services

• Anthropic (Claude): powers the in-app AI chat assistant. Messages you send it are processed to generate a reply; see Anthropic's own privacy policy for how they handle API data.
• Hostinger: our hosting provider, storing the Service's database and files.

Data Retention

We keep your personal data while your account is active and for as long as needed to provide the Service. When you delete your account, we delete or anonymise your personal data, subject to short technical delays and to backups. We may retain certain records longer where necessary for safety (for example, records relating to a ban or a payment dispute) or to comply with legal obligations.

Data Storage & Security

Communication between your device and our servers is encrypted using HTTPS (TLS), and passwords are hashed, we never store them in plain text. We apply reasonable security measures, including access controls on driver verification documents. No system can guarantee absolute security; please use a strong, unique password and contact us immediately if you suspect any unauthorised activity on your account.

Your Rights & Account Deletion (PDPA 2010)

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to update inaccurate or outdated information.
• Withdraw consent: stop us from processing your data (this may limit your ability to use certain features).
• Account & data deletion: request deletion of your account and associated personal data.

To exercise any of these rights, email legal@prsdntworldwide.com with the subject "Data Request". We will acknowledge promptly and respond within 21 days.

Children's Privacy

CarpoolHub is intended for users aged 13 and above and is not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe a child under 13 has provided us personal data, contact us and we will delete it.

Cookies & Tracking

We use cookies and similar technologies to keep you signed in and remember preferences. You can manage cookies in your browser settings, though disabling them may affect sign-in and core functionality.

Changes to This Policy

We may revise this Privacy Policy from time to time. Material changes will be communicated by email or an in-app notice, and the effective date above reflects the latest revision. Continued use after an update takes effect constitutes acceptance of the revised policy.

Contact Us

For any questions, data requests, appeals, or concerns about these Terms or this policy:
Prsdnt Worldwide · General & legal: legal@prsdntworldwide.com
We aim to respond within 3 business days (data requests within 21 days).